Send: The Essential Guide to Email for Office and Home by David Shipley and Will Schwalbe




It took a while, but someone has finally tackled the murky topic of email etiquette.  Not only have Shipley and Schwalbe successfully addressed the subtle and not-so-subtle implications and consequences of electronic correspondence, but they’ve done so in a manner that is as entertaining as it is informative.  In the chapter “When Should We Email,” for example, the authors examine scenarios in which it would be better to just pick up the phone.  They also discuss the problems inherent in trying to convey emotions or handle delicate situations via cyberspace.  The book’s subject matter ranges from the practical (i.e., their insistence that the “Subject Line” is the most important, most neglected line in one’s email) to the profound (i.e., situations in which an email has gotten someone fired or even arrested).  Thanks to their breezy writing style and excellent use of real-world examples, the book is appropriate for casual readers as well as corporate executives.  So, if you’ve ever experienced regret upon forwarding a message that never should have been forwarded, or been accused of having a “tone” when replying to a coworker’s email, check out a copy of Send.  And be sure to email a friend about it.

(Karen Favreau, Hemphill Library)      


One Response

  1. I’m just ploughing through the book myself and found it very useful; but they strangely mention the 8 sins of email. Probably they were thinking of the 7 Deadly Sins of Email which is contains a better summary.


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